Ann uses a wheelchair and has steps in her property. This is putting her at great risk. We have supported her with housing applications and to appeal her housing band. In the meantime, we arranged for an Occupational Therapist to visit her and install handrails and other mobility enabling products which have been added to her home while we wait for her to move to a more suitable property.

Doris a tenant needed to apply for compensation for her ongoing district heating outages. We created a simple paper log as the tenant is unable to use a computer using the log she received £1,200 compensation from Southwark Council.